Services

IT Services

We Stay with You after Installation.

At İmacyu Teknoloji, we stand by you in the installation, management, maintenance and technical support processes of your server, network, hardware and enterprise software infrastructures. We help your business manage its technology infrastructure reliably and sustainably.

At İmacyu Teknoloji, we do not merely install businesses' information technology infrastructures; we offer comprehensive technical services for the commissioning, management, maintenance, security and continuity of systems.

We aim for different technology components, from servers to network infrastructures and from workstations to enterprise applications, to work in harmony.

With our remote support, on-site intervention, periodic maintenance, system monitoring and technology consultancy services, we contribute to businesses being able to carry on their daily operations on a reliable IT infrastructure.

A single point of contact for your technology infrastructure, and a sustainable service approach suited to your needs.

Systems management

Installation, configuration and commissioning of servers, networks, hardware, operating systems and enterprise applications.

Data line
Network device installation
Server installation
Active Directory
Virtualisation
Software installation
System migration
Documentation

We Are with You from the Installation to the Operation of Your Technology Infrastructure

The correct configuration of enterprise information technology systems, their compatible operation with one another and their regular management directly affect businesses' operational efficiency.

İmacyu Teknoloji provides services in the installation and configuration processes of servers, networks, hardware, operating systems and enterprise applications.

We aim to carry out the technical processes in a planned and controlled manner, from the assessment of the existing infrastructure to the commissioning of new systems.

1.1

Telecommunications Services and Data Line Provisioning

Identification of the internet and data communication services suited to businesses' connectivity needs, coordination of the procurement processes, and commissioning.

Enterprise internet needs analysis
Assessment of fibre internet and dedicated connection options
Leased line and Metro Ethernet connections
Comparison of alternative service providers
Planning of head office and branch connections
Assessment of static IP needs
Connection capacity and bandwidth planning
Tracking of service provider activation processes
Line handover and connection tests
Planning of backup internet connections

1.2

Modem, Router and Network Device Installation

Installation and configuration of the network devices used in enterprise internet connections.

Modem and router installation
Configuration of enterprise access devices
IP addressing
NAT and routing settings
VLAN configurations
Internet access policies
Multiple WAN connections
Failover configurations
Device software and security updates
Connection performance checks

1.3

Server and Operating System Installation

Preparation and commissioning of server infrastructures suited to enterprise workloads.

Physical server installations
Windows Server installation
Linux server installation
Server network configuration
RAID and disk configurations
Installation of server roles and services
Creation of user and access policies
Security configurations
System updates
Post-installation testing and verification

1.4

Active Directory and Centralised Identity Management

Centralised management of user accounts, computers and corporate access policies.

Active Directory installation
Creation of the domain structure
User and group management
Joining computers to the domain
Group Policy configurations
Password and account security policies
File server access permissions
DNS and DHCP services
Department-based access arrangements
Restructuring of the existing domain infrastructure

1.5

Installation of Virtualisation Environments

Virtual server infrastructures aimed at making more efficient use of physical hardware resources.

Virtualisation platform selection
Hypervisor installation
Virtual server creation
Allocation of CPU, memory and disk resources
Virtual network configurations
Virtual machine storage layout
Virtual server migration
Backup integration
System performance tests
Virtualisation infrastructure documentation

1.6

Enterprise Software Installation and Integration

Installation of the software used by businesses in line with its system requirements, and its integration into the existing infrastructure.

Installation of ERP and CRM systems
Installation of accounting and finance applications
Database server installation
Configuration of application services
File sharing systems
Corporate email clients
Printer and scanner systems
Barcode and peripheral integration
Configuration of user access
Application and infrastructure compatibility tests

1.7

System Migration and Transition Services

Controlled migration of existing systems to new hardware or infrastructures.

Server replacement projects
Physical-to-virtual migration
Operating system migrations
File server migration
Active Directory migrations
Database server migrations
Corporate email migrations
Application server migration
Pre-migration backup
Post-migration system checks

1.8

System Commissioning and Documentation

Verification of the installed infrastructure before it is handed over to the business, and documentation of its technical structure.

Installation checklists
System access tests
Hardware and software inventory
IP address plan
Server and network topology
System configuration records
Authorisation checks
Documentation of backup policies
Briefing of administrators and the technical team
Commissioning and handover processes

IT service management

Regular maintenance, system monitoring, technical support and incident management; the scope is defined in the service agreement.

Maintenance agreement
Remote support
Service desk
Incident and problem management
System monitoring
Update management
Backup operations
Warranty coordination
SLA and reporting

We Monitor Your Systems and Manage the Maintenance and Support Processes

For enterprise technology infrastructures to operate reliably, regular maintenance, monitoring, technical support and incident management processes need to be carried out together.

İmacyu Teknoloji supports businesses in making their information technology operations planned and traceable.

Through periodic maintenance, remote support, on-site intervention, fault management, backup and system performance tracking, we aim for businesses to be able to use their technology infrastructures sustainably.

2.1

Technical Maintenance Agreements

Regular maintenance and checking of enterprise systems according to the agreed scope of service.

Periodic maintenance checks of servers
Checking of network devices
Operating system maintenance operations
Disk capacity and health tracking
Assessment of critical services
Update planning
System performance checks
Hardware health checks
Review of backup status
Periodic maintenance reporting

2.2

Remote Technical Support

Support, by means of remote connection methods, for the technical problems encountered by users and IT systems.

User connection problems
Operating system problems
Enterprise software support operations
Printer and peripheral problems
Email client problems
Network access problems
File sharing problems
Authorised user requests
Remote fault analysis
Recording of support requests

2.3

Service Desk and Request Management

The recording, classification, tracking and resolution processes for technical requests received from users.

Service request creation
Fault record management
Request categories
Priority and severity levels
Assignment of a support owner
Tracking of request statuses
User notification
Response and resolution records
Analysis of recurring problems
Service reporting

2.4

Incident and Problem Management

Controlled handling of the outages, errors and performance problems that occur in systems.

Creation of incident records
Impact and priority assessment
Initial response
Routing of the problem to the relevant area of expertise
Technical investigation
Root cause analysis
Permanent solution recommendations
Assessment of recurring incidents
Response history
Post-incident reporting

2.5

System Monitoring and Performance Management

Regular assessment of the operating status of critical systems and, where needed, the creation of continuous monitoring infrastructures.

Server availability tracking
CPU and memory usage analysis
Disk capacity monitoring
Network device checks
Critical service monitoring
Database system health
Monitoring of backup jobs
Review of system event logs
Assessment of performance problems
Capacity planning

2.6

Update and Change Management

Controlled execution of the updates and configuration changes carried out on systems.

Operating system updates
Security patches
Application version updates
Firmware updates
Pre-change risk assessment
Planning of maintenance windows
Preparation of rollback plans
Post-update verification
Keeping of change records

2.7

Management of Backup Operations

Regular operation of enterprise backup systems and checking of the restore processes.

Tracking of backup tasks
Review of failed backup jobs
Backup capacity assessment
Checking of retention policies
Backup notifications
Test restore exercises
Backup reporting
Updating of recovery procedures

2.8

Hardware Warranty and Service Coordination

Support for the management of the warranty, repair and manufacturer service processes of enterprise hardware.

Checking of warranty coverage
Hardware fault diagnosis
Coordination of applications to authorised service centres
Tracking of part replacement processes
Assessment of manufacturer maintenance contracts
Extended warranty options
Hardware renewal recommendations
Reporting of service processes

2.9

Service Level and Reporting

Measurable management of the scope, priorities and performance of technical services.

Definition of the scope of service
Definition of SLA targets
Response and resolution targets
Request prioritisation
Definition of service hours
Regular service reports
Analysis of open and completed requests
Technical maintenance assessments
Continuous improvement recommendations

Service hours, on-site intervention conditions, response times and warranty coverage are defined separately in the relevant service agreement.

Consulting

Analysis and planning for your infrastructure, software, integration, security and digital transformation decisions.

Infrastructure analysis
Project design
Integration
Digital transformation
Cloud and hybrid infrastructure
Capacity planning
Business continuity
Project management

We Help You Plan Your Technology Decisions Correctly

For businesses to be able to make the right decisions in their information technology investments, the existing systems, operational needs and long-term goals need to be assessed together.

İmacyu Teknoloji offers consultancy services aimed at identifying the technical needs in the areas of system infrastructure, software, integration, security and digital transformation, and at planning projects.

Our aim is not merely to recommend technology, but to support the investments made in delivering a real and measurable contribution to business processes.

3.1

IT Infrastructure Analysis

Review of the existing system inventory, Server infrastructure analysis, Assessment of the network architecture…

Review of the existing system inventory
Server infrastructure analysis
Assessment of the network architecture
Hardware and software compatibility
Review of performance problems
Identification of capacity needs
Assessment of security needs
Preparation of improvement recommendations

3.2

IT Infrastructure Project Design

Technology planning for new offices and facilities, Server and network architecture design, Wireless network planning…

Technology planning for new offices and facilities
Server and network architecture design
Wireless network planning
Data storage architecture
Security infrastructure planning
Preparation of hardware requirement lists
Definition of project implementation phases
Technical documentation

3.3

System and Infrastructure Integration

Establishing connections between different systems, Server and application integrations, Database connection requirements…

Establishing connections between different systems
Server and application integrations
Database connection requirements
Authentication integrations
ERP and enterprise application connections
File and data transfer processes
Assessment of integration security
Integration tests

3.4

Digital Transformation Consultancy

Review of existing business processes, Assessment of manual processes, Identification of digitalisation opportunities…

Review of existing business processes
Assessment of manual processes
Identification of digitalisation opportunities
ERP and CRM requirements analysis
Workflow automation
Electronic document processes
Data integrity and reporting needs
Digital transformation roadmap

3.5

Cloud and Hybrid Infrastructure Consultancy

Assessment of cloud usage scenarios, Comparison of on-premises and cloud infrastructure, Hybrid system architectures…

Assessment of cloud usage scenarios
Comparison of on-premises and cloud infrastructure
Hybrid system architectures
Application hosting needs
Corporate email migrations
Cloud storage options
Data access and security assessment
Planning of cloud costs
Migration and modernisation strategies

3.6

Technology Investment and Capacity Planning

Hardware renewal strategies, Software licensing needs, User and workload growth forecasts…

Hardware renewal strategies
Software licensing needs
User and workload growth forecasts
Server capacity planning
Storage growth forecasts
Total cost of ownership assessment
Comparison of alternative technology solutions
Definition of investment priorities

3.7

Business Continuity and Disaster Recovery Consultancy

Identification of critical systems, Assessment of data loss risks, Business continuity scenarios…

Identification of critical systems
Assessment of data loss risks
Business continuity scenarios
Definition of recovery objectives
RPO and RTO planning
Backup strategies
Alternative working environments
Preparation of recovery procedures
Test and improvement planning

3.8

Project Management and Technical Coordination

Creation of the project scope, Identification of technical requirements, Resource and time planning…

Creation of the project scope
Identification of technical requirements
Resource and time planning
Manufacturer and supplier coordination
Organisation of installation teams
Assessment of project risks
Test and acceptance processes
Project handover documentation

Field services

On-site work for hardware installation, network connections, system migration and fault diagnosis.

Hardware installation
Network installation
Cabinet organisation
Fault detection and intervention
New office installation
Hardware renewal
Periodic maintenance
Service coordination

We Are at Your Business's Side When You Need Us

Some technical problems and infrastructure work cannot be resolved remotely. Processes such as hardware installation, physical connections, network devices, system migration and on-site fault detection require direct on-site intervention.

İmacyu Teknoloji offers field services aimed at the installation, commissioning and maintenance of businesses' physical technology infrastructures and at resolving their technical problems.

From new office installations to the modernisation of existing systems, we focus on carrying out technical work in a planned and controlled manner.

4.1

On-Site Hardware Installation

Desktop and laptop computer installation, Workstation preparation, Server hardware installation…

Desktop and laptop computer installation
Workstation preparation
Server hardware installation
Printer and scanner installation
Enterprise peripherals
Commissioning of user computers
Hardware connection tests
Post-installation handover to users

4.2

On-Site Network Installation

Switch and router installation, Wireless access points, Modem and internet connections…

Switch and router installation
Wireless access points
Modem and internet connections
Network cabinet arrangements
Patch panel connections
Network cable and port tests
Labelling of network devices
Connection performance checks

4.3

Server Room and Cabinet Arrangements

Rack cabinet layout, Server mounting, Network device placement…

Rack cabinet layout
Server mounting
Network device placement
Patch panel and cable organisation
Arrangement of power connections
UPS connection check
Hardware labelling
System inventory and technical documentation

4.4

On-Site Fault Detection and Intervention

Computer hardware problems, Server access problems, Network connection faults…

Computer hardware problems
Server access problems
Network connection faults
Wireless network problems
Printer and peripheral faults
Disk and hardware health checks
Diagnosis of connection problems
Post-fault system verification

4.5

Branch and New Office Installations

Technical needs analysis for the new location, Preparation of the internet connection, Installation of user computers…

Technical needs analysis for the new location
Preparation of the internet connection
Installation of user computers
Configuration of network devices
Printer and peripheral connections
Access to enterprise applications
Creation of VPN connections
Post-installation tests

4.6

Hardware Replacement and System Renewal

Renewal of old computers, Replacement of server hardware, Disk and memory upgrades…

Renewal of old computers
Replacement of server hardware
Disk and memory upgrades
Replacement of network devices
Coordination of part replacement in hardware faults
Transfer of user data to new devices
Configuration of new systems
Commissioning tests

4.7

Periodic On-Site Maintenance

Physical checks of the server room, Hardware status assessment, Checking of cable and connection layout…

Physical checks of the server room
Hardware status assessment
Checking of cable and connection layout
Checking of network devices
Assessment of user computers
UPS status checks
System inventory update
Maintenance reports

4.8

Field Service Coordination

Service request creation, Site visit planning, Assignment of the responsible technical staff…

Service request creation
Site visit planning
Assignment of the responsible technical staff
Definition of the response priority
Recording of the work carried out
Notification of users and responsible staff
Service form and handover records
Reporting of completed work

The locations where on-site services are provided, the working hours and the response times are determined according to the scope of service and the agreement.

Cyber security services

Technical installation, configuration, maintenance and consulting aimed at reducing security risks.

Vulnerability assessment
Penetration testing
Firewall
Endpoint security
Email security
Identity and access
Log management (Law No. 5651)
Backup security
KVKK technical measures
Awareness

We Reduce Security Risks and Help Protect Your Digital Infrastructure

Cyber security does not consist solely of installing security software or a security device.

For corporate networks, user accounts, servers, email systems and critical data to be protected, correct configuration, updating, monitoring and regular security assessment are required.

İmacyu Teknoloji offers technical installation, configuration, maintenance and consultancy services aimed at reducing the security risks in businesses' information technology infrastructures.

5.1

Vulnerability Assessment

Review of existing systems from a security perspective, Assessment of network and server configurations, Identification of out-of-date software…

Review of existing systems from a security perspective
Assessment of network and server configurations
Identification of out-of-date software
Checking of open services and ports
Assessment of user access
Review of security policies
Vulnerability scans
Classification of risks by severity
Technical improvement recommendations
Tracking of corrective work

5.2

Penetration Testing Services

Assessment of systems against attack scenarios through authorised security tests with a defined scope.

Network security tests
Server and service security assessment
Web application security tests
External network security
Internal network security
Access control tests
Reporting of technical findings
Risk reduction recommendations
Coordination with specialist solution partners where necessary

Penetration testing work is carried out only on the basis of written authorisation, an explicitly defined test scope and appropriate expertise.

5.3

Firewall Installation and Management

Firewall installation, Creation of network security policies, Application-based access rules…

Firewall installation
Creation of network security policies
Application-based access rules
Internet traffic control
Web filtering
VPN configuration
IPS configurations
Firewall updates
Review of security event logs
High availability configurations

5.4

Endpoint Security

Enterprise antivirus installation, Endpoint Protection solutions, EDR configurations…

Enterprise antivirus installation
Endpoint Protection solutions
EDR configurations
Centralised endpoint management
Implementation of security policies
Assessment of threat notifications
User device security checks
Server endpoint security
Updating of security agents
Incident investigation and response coordination

5.5

Email Security

Spam filtering, Protection against phishing attacks, Checks on malicious email attachments…

Spam filtering
Protection against phishing attacks
Checks on malicious email attachments
Email security gateways
SPF configuration
DKIM configuration
DMARC policy management
Sender domain verification checks
Corporate email account security
Assessment of security incidents

5.6

Identity and Access Security

Multi-factor authentication, User and group authorisations, Protection of administrator accounts…

Multi-factor authentication
User and group authorisations
Protection of administrator accounts
Password policies
Active Directory security checks
Privileged account management
Remote access security
VPN access controls
Revocation of access for staff who leave the organisation
Periodic review of access rights

5.7

Log Management and Technical Services under Law No. 5651

Collection of network and security device logs, Internet access logging infrastructures, Centralised log systems…

Collection of network and security device logs
Internet access logging infrastructures
Centralised log systems
Log retention policies
Time synchronisation
Log access permissions
Log integrity and appropriate security controls
Log archiving
Technical monitoring and reporting
Technical consultancy aimed at meeting the relevant obligations

The obligations under Law No. 5651 may vary according to the legal status of the business and the nature of the service it provides. Technical installation alone does not mean that all regulatory obligations have been met.

5.8

Backup Security and Disaster Recovery

Security assessment of the backup infrastructure, Access control for backup data, Segregation of backup systems…

Security assessment of the backup infrastructure
Access control for backup data
Segregation of backup systems
Encrypted backup options
Immutable backup options
Offline backup
Protection planning against ransomware risks
Test restore exercises
Disaster recovery procedures
Assessment of recovery scenarios

5.9

Technical Security Measures under KVKK (Turkish Personal Data Protection Law)

Services aimed at identifying businesses' technical security needs relating to the protection of personal data and at implementing appropriate controls.

User and access permissions
Account security
Data access logs
Access restriction
Encryption options
Server and network security
Backup policies
Security updates
Data retention and access controls
Assessment of technical security risks

The legal and administrative aspects of KVKK compliance must be assessed separately. The technical measures provided do not, on their own, constitute a guarantee of full regulatory compliance.

5.10

Cyber Security Awareness and Consultancy

Phishing awareness, Secure password use, Multi-factor authentication…

Phishing awareness
Secure password use
Multi-factor authentication
Security of email attachments
Social engineering risks
Safe internet use
Remote working security
Corporate data sharing
Reporting of security incidents
Basic user security training

Tell Us What You Need.

Let us look together at the solutions that fit your business, for the installation, management, security and technical support of your IT infrastructure.

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